Frequently Asked Questions

Quality & Craftsmanship

Is your jewelry hypoallergenic?

We recommend checking the details on each product page. If you have a known metal allergy, please consult your doctor before wearing.

Is the finish long-lasting?

With proper care, our pieces are designed to last. We recommend avoiding contact with water, perfume, and lotions to preserve the finish.

Orders & Shipping

How long does shipping take?

Domestic (US) orders typically arrive within 5–10 business days. International orders may take 10–21 business days depending on the destination.

Do you ship internationally?

Yes, we ship to over 27 countries worldwide. Shipping rates and delivery times vary by location.

How much does shipping cost?

We offer free shipping on orders over $59. For orders under $59, a flat shipping fee of $8.99 applies.

Please note: Free shipping applies to standard-weight orders. In rare cases where an order is unusually heavy or oversized, we reserve the right to contact you regarding additional shipping charges before fulfillment.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package at any time.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery. Items must be unworn, undamaged, and in their original packaging.

How do I start a return?

Please contact us via our Contact page with your order number and reason for return. We will respond within 1–2 business days and guide you through the process.

When will I receive my refund?

Once your return is received and inspected, approved refunds will be processed to your original payment method within 7-14 business days.

Are shipping fees refundable?

No. Original shipping fees are non-refundable, and return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.

What items cannot be returned?

  • Final sale or discounted items
  • Customized or personalized jewelry
  • Items showing signs of wear or damage

Do you offer exchanges?

We do not offer direct exchanges.

Care & Maintenance

How should I care for my jewelry?

To keep your pieces looking their best:

  • Store in a dry place away from sunlight
  • Avoid contact with water, perfume, and chemicals
  • Clean gently with a soft cloth

Still have questions?

Feel free to contact us — we're happy to help and will respond within 24 hours.