Frequently Asked Questions
Quality & Craftsmanship
Is your jewelry hypoallergenic?
We recommend checking the details on each product page. If you have a known metal allergy, please consult your doctor before wearing.
Is the finish long-lasting?
With proper care, our pieces are designed to last. We recommend avoiding contact with water, perfume, and lotions to preserve the finish.
Orders & Shipping
When will my order be shipped after payment?
Orders are typically processed and dispatched within 3 business days after payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order has been sent.
How long does shipping take?
Domestic (US) orders typically arrive within 5–10 business days. International orders may take 10–21 business days depending on the destination.
Do you ship internationally?
Yes! We currently ship to the following regions: Hong Kong, Taiwan, the United States, and Canada. Shipping rates and estimated delivery times vary by destination — please check at checkout for details specific to your location.
How much does shipping cost?
We offer free shipping on orders over $69. For orders under $69, a flat shipping fee of $8.99 applies.
Please note: Free shipping applies to standard-weight orders. In rare cases where an order is unusually heavy or oversized, we reserve the right to contact you regarding additional shipping charges before fulfillment.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your package at any time.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, undamaged, and in their original packaging.
How do I start a return?
Please email us at support@anniro.co with your order number and reason for return. We will respond within 1–2 business days and guide you through the process.
When will I receive my refund?
Once your return is received and inspected, approved refunds will be processed to your original payment method within 5–10 business days.
Is there a restocking fee?
Yes. A restocking fee of 15% of the item's purchase price will be deducted from your refund to cover handling and processing costs.
Are shipping fees refundable?
No. Original shipping fees are non-refundable, and return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.
What items cannot be returned?
- Sale items and gift cards
- Items showing signs of wear, damage, or alteration
- Items returned after the 7-day window
Do you offer exchanges?
We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order.
Care & Maintenance
How should I care for my jewelry?
To keep your pieces looking their best:
- Store in a dry place away from sunlight
- Avoid contact with water, perfume, and chemicals
- Clean gently with a soft cloth
Still have questions?
Feel free to email us at support@anniro.co — we're happy to help and will respond within 24 hours.